Refund Policy

At AO + Co, we want you to be completely happy with every purchase. We understand that shopping online means you cannot see or try items in person before they arrive, so this Refund Policy explains exactly how returns, exchanges, and refunds work. Please read it carefully so you know your options and there is no confusion. By placing an order, you agree to the terms set out below.

RETURN WINDOW

You may request a return within 15 days of the delivery date. Requests made after this window may not be accepted, so please inspect your order as soon as it arrives. To keep things simple, the 15-day period is counted from the day your order is marked as delivered by the carrier.

RETURN ELIGIBILITY

To be eligible for a return, items must be unworn, unused, and in their original condition, with all tags attached and, where applicable, in their original packaging. Items must be free of signs of wear, damage, makeup, perfume, deodorant, or any alteration. We reserve the right to refuse a return if an item is received in a condition that does not meet these requirements, or to offer a partial refund reflecting any loss in value.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items cannot be returned unless they arrive faulty or damaged. These typically include pierced earrings and other intimate or hygiene-sensitive products, personalized or custom-made items, gift cards, and any items marked as final sale or clearance. Please check the product page before purchasing, as these exclusions will be noted where they apply.

HOW TO START A RETURN

To begin a return, contact our customer support team with your order number and the item or items you wish to return, along with the reason. We will review your request and, if approved, provide clear instructions on how and where to send your item. Please do not send items back without contacting us first, as unauthorized returns may not be processed. Once we approve your return, please ship it promptly, as items must be returned within a reasonable time after approval.

RETURN SHIPPING COSTS

We offer free shipping and free returns on all orders over $150. For orders below that amount, you may be responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit on their way back to us. Original shipping charges, where they applied, are non-refundable unless the return is due to our error.

REFUND PROCESSING AND TIMELINE

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved. Approved refunds are issued to your original payment method. Please allow a few business days for us to process the refund after inspection, and note that it may take additional time for your bank or card provider to post the refund to your account, depending on their processing times. If your refund is approved, the amount refunded will reflect the price paid for the item, excluding any non-refundable original shipping charges where applicable.

EXCHANGES

If you would like a different size, color, or item, the fastest way is to return your original item for a refund and place a new order for the item you want. This ensures you get the replacement quickly, especially for popular pieces that may sell out. If you prefer a direct exchange, contact our team and we will do our best to assist, subject to availability.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take great care with quality and packing, but if your item arrives damaged, defective, or you received the wrong product, please contact us within 15 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or a full refund, including any return shipping costs, at no charge to you. This does not affect your statutory rights.

ORDER CANCELLATIONS

If you need to cancel or change your order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee that a cancellation can be made before your order is dispatched. If your order has already shipped, you may return it under the terms of this policy once it arrives.

LATE OR MISSING REFUNDS

If you have not received an approved refund within the expected time, first check your bank account again, then contact your card provider or bank, as processing times vary. If you have done this and still have not received your refund, please contact us and we will look into it right away.

RESTOCKING FEES

We do not usually charge restocking fees for eligible returns. If any exception applies to a specific product, it will be clearly stated on that product's page before you buy.

INTERNATIONAL RETURNS

For international orders, please note that return shipping times may be longer and any customs duties or import taxes originally paid are generally non-refundable by us, as they are set by your local authorities. Follow the same return process above, and keep your tracking details so we can help if any issue arises.

GIFTS

If you received an item as a gift, you may be eligible for a refund in the form of store credit or an exchange, subject to the same conditions above. Please contact us with the order details so we can assist.

PROOF OF PURCHASE

To process any return, exchange, or refund, we may ask for proof of purchase, such as your order number or order confirmation email. This helps us locate your order quickly and verify eligibility. Please keep your confirmation email until you are sure you are happy with your order.

SALE AND DISCOUNTED ITEMS

Items bought using a discount code, such as WELCOME15, are refunded at the actual price you paid after the discount was applied, not the full original price. Items marked as final sale or clearance are not eligible for return or refund unless they arrive faulty or damaged.

OUR COMMITMENT

Your satisfaction matters to us. If anything about your order is not right, please reach out. Our friendly team is here to make returns and refunds as smooth and stress-free as possible, and we will always do our best to find a fair solution.

CONTACT US

To start a return or ask any question about this policy, contact us. Email: info@fashionwomen.com. Phone: +1 (973) 435-3638. Address: 2571 Oakridge.